Information We Collect

We collect information in three main ways:

a. Information You Provide

When you contact us, request a quote, subscribe to updates, or use our services, we may collect:

• Name, email address, phone number, mobile number, and company information
• Details about your clinic or business needs
• Any information you choose to share in messages or forms

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type, device information, IP address
• Pages visited and time spent on the site
• Cookies or similar technologies to improve site performance

c. Information from Third Parties

If you interact with us through referral links, marketing partners, or social media, we may receive limited information from those sources in accordance with their privacy policies.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide customer support
• Deliver, maintain, and improve our IT services
• Send administrative updates, quotes, or proposals
• Personalize your experience and improve our website
• Comply with legal, regulatory, or security obligations

We do not sell your personal information.

Cookies and Tracking Technologies

Our website uses cookies and analytics tools (like Google Analytics) to understand visitor behavior and improve performance.

You can manage or disable cookies through your browser settings at any time.

Information Sharing and Disclosure

We may share your information only in the following limited cases:

• With trusted vendors who help us operate our website or deliver IT services (under confidentiality agreements)
• To comply with law, regulation, or legal process
• To protect the rights, property, or safety of Heimsys or others

We do not share client data for marketing or resale.

Text Messaging (SMS)

Heimsys uses text messaging to provide support to staff at veterinary practices under a managed services agreement. Staff can text the Heimsys support number to open a support ticket, and Heimsys support technicians reply by text about that ticket.

Message frequency varies and depends on support activity. Most recipients receive fewer than 10 messages per month. Message and data rates may apply.

To stop receiving text messages, reply STOP to any message. To request help, reply HELP or contact us at hello@heimsys.com. Replying STOP ends text messages from Heimsys and does not affect support by phone, email, or the client portal.

Data Security

We use industry-standard security measures to protect your information, including encryption, access controls, and monitoring systems.

While no system is completely secure, we are committed to maintaining a high standard of security across all data we handle.

Your Rights and Choices

You can:

• Request access, correction, or deletion of your information
• Opt out of marketing communications at any time
• Stop text messages at any time by replying STOP
• Disable cookies through your browser

To make a request, contact us at privacy@heimsys.com.

Data Retention

We retain information as long as necessary to provide our services, comply with legal obligations, and maintain accurate business records.

Third-Party Links

Our site may link to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies before providing information.

Children's Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

Contact Us

If you have questions about this policy or our privacy practices, contact us at: